Return Policy

All returns and refunds may be made 30 days after the day your product arrives at its final destination. In this timeframe, if the product does not work we will provide you with a 100% refund or you may return your purchase for a free replacement- we'll also cover free shipping and handling! And what if you've just lost interest in the product? Then we'll still give you a refund, but you'll need to send the product back to us and cover the shipping fees. (We will deduct the shipping fee from your refund amount.)

Within 12 months, if you need to ship us back the product 30 days after the day you receive it, we will provide you with a free labor and free parts, but you must cover shipping costs. And if your product becomes faulty after one year of purchase, you can send it back and we will repair it, free of charge. However, shipping fees and additional parts may be billed to you. 

NOTE: The warranty shall be void if there is any damage to products because of any one of below reason:

• Damage resulting from any misuse other than that it was intended for.
• Damage from physical abuse such as dropping the unit, impact from hard objects or damage to external components as a result of negligence.
• Damage due to liquid contamination (for our non-waterproof products). Any unit that has been repaired or had an attempted repair made to it by unauthorized personnel.
• Damage due to incorrect connection, connection to faulty equipment or connection to faulty or incorrect power supplies.

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You can download the RMA form here

Note:
1. Please fill out this form and email it to our sales representative after you finish it.
2. Pack item properly and attach with the copy of this request form.